To determine what OEMs are experiencing with their CPG customers during the rapidly changing COVID-19 situation, PMMI Business Intelligence conducted a member survey from March 11- March 15 and found that roughly two-thirds of the 167 respondents have already had experience with CPG customers limiting entrance to plants and offices. More than half are using emergency plans, some of which were created specifically for COVID-19.
Respondents said that CPG customers are utilizing different solutions when OEM staff is not allowed to enter plant or offices, such as telephone assistance, video conferencing and remote connection to equipment.
Other questions pertaining to OEM operations:
68% of responding companies do not have protocol that includes plans for plant/office closures in response to Coronavirus.
42% - Our company has temporarily halted international air travel, to some locations, for our traveling technicians
34% - Our company currently has no travel restrictions, of any kind, on any of our technicians
42% - Our company has temporarily halted international air travel, to some locations, for our sales staff
34% - Our company currently has no travel restrictions, of any kind, on any of our sales staff
PMMI Members can download the entire survey and results here.
