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The position centralizes leadership & coordination of Enercon’s Field Service Engineers & Technical Support departments that provide phone support, field service, and start-up assistance to Enercon customers. Enercon’s Support Group is the largest in the industry for the products and applications they support.
“Enercon is recognized for providing our customers with the largest team of support engineers for the applications we serve. As demand for our products continues to grow we are investing in our support resources and leadership. Mike has decades of experience in manufacturing & field service which make him an ideal person for this new position. He understands the challenges of manufacturing environments and has a passion for delivering remarkable technical support,” said Ryan Schuelke Enercon President & Chief Sales Officer.
Ritterling’s industry experience includes globally produced plastics and additive manufacturing machinery. He has led international support teams and also assisted customers with hands-on troubleshooting, repair and field support.
Ritterling says, “Since joining Enercon I have been amazed with the organization’s culture and commitment to its customers. Enercon is making significant investments in our support operations and I’m excited to join a company that is so well known for its technology, support & application expertise.”
Ritterling earned his Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations from Marian University.