This Remote Access Guidebook from the MaX Member Forum is a comprehensive guide designed to equip manufacturers with the knowledge and strategies to steer remote access conversations with customers toward positive outcomes. By offering potential remote access solutions and empowering OEMs to engage their customers effectively, this guide aims to transform the frequent “no” response into a resounding “yes.”
In this guide, MaX explores the critical aspects of remote access conversations, addressing manufacturers' and customers' concerns and considerations. By understanding the value of remote access and its potential benefits, manufacturers will be well-prepared to overcome objections and foster mutually beneficial relationships with their customers.
The highlights of this work product include:
- Why remote access is preferred over traditional in-person service
- How OEMs can prepare for a conversation with your customers regarding remote access
- Includes a conversational flow chart to assist OEMs in planning for and having the remote access conversation
