Aftermarket business growth is not only noted by OEMs, but end users as well. A significant number of users expect their aftermarket parts and services budgets to either remain stable or rise.
That’s according to PMMI Business Intelligence’s “Aftermarket Parts & Services,” a report that explores how the aftermarket space is growing, what end users expect and need most from their aftermarket partners, what new technologies are emerging, and what actionable recommendations OEMs and their suppliers can consider to improve their aftermarket services. The report’s findings are based on the opinions gathered from 132 industry participants of end users (61% CPGs and CMs/CPs) and OEMs (39%).
The business intelligence team finds that 98% of surveyed end users expect their budgets for aftermarket parts to either expand or remain the same in 2025. In addition, 94% of users expect their budgets for aftermarket services to follow the same trend. Several factors influence this expected spending growth.
“The factors that are increasing aftermarket spend are timing, availability, cost, and location. We're getting away from nondomestic suppliers due to the risk,” said an industrial engineer at a CP/CM shelf-stable foods company.
End-user spending shows a promising trajectory, and this sets the stage for greater OEM involvement.
Over the next three years, 99% of surveyed end-users plan to either expand (41%) or maintain (58%) their spending on scheduled maintenance agreements. With this in mind, OEMs can establish stronger relationships with end users by leveraging machine expertise and knowledge, tracking purchase patterns, generating leads using AI, refining the customer experience, and expanding digital customer interaction.
SOURCE: PMMI Business Intelligence: 2025 Aftermarket Parts & Services
For more insights from PMMI’s Business Intelligence team, find reports, including “2024 Data Acquisition, Sharing and Utilization” and “2025 Beverage Industry Packaging Trends” at pmmi.org/business-intelligence.
Download the FREE executive summary below.
