As technology develops, remote services from OEMs seem like a given increase. However, packaging and processing end users are hesitant to take advantage of such services, and OEMs are equally cautious, notably due to cybersecurity concerns.
That’s according to PMMI Business Intelligence’s “Aftermarket Parts & Services,” a report that explores how the aftermarket space is growing, what end users expect and need most from their aftermarket partners, what new technologies are emerging, and what actionable recommendations OEMs and their suppliers can consider to improve their aftermarket services. The report’s findings are based on the opinions gathered from 132 industry participants of end users (61% CPGs and CMs/CPs) and OEMs (39%).
Despite 67% of OEM survey respondents reporting they offer remote monitoring services in 2025, the business intelligence team finds that 80% of end user respondents report 75% or more of their aftermarket services are performed onsite. End users cite cybersecurity risk, increased complexity, and limited onsite IT skills as top hurdles to remote services.
A majority—60% of end users and 76% of OEMs—note cybersecurity as a concern, which makes it the largest deterrent. Moreover, 46% of end users lack the IT skills to make remote monitoring possible and 61% of OEMs state end users lack the integration for efficient remote monitoring.
“The biggest roadblock is still from the plant level. A lot of plants don't allow IP addresses and access. In my experience it hasn't grown, no change in acceptance. The hurdle is cybersecurity,” said a director of assembly operations and service at an OEM.
SOURCE: PMMI Business Intelligence: 2025 Aftermarket Parts & Services
For more insights from PMMI’s Business Intelligence team, find reports, including “2024 Data Acquisition, Sharing and Utilization” and “2025 Beverage Industry Packaging Trends” at pmmi.org/business-intelligence.
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