OEMs are optimistic about their prospects in aftermarket parts and services, a sentiment well-founded given the success of aftermarket business segments within the last three years.
That’s according to PMMI Business Intelligence’s “Aftermarket Parts & Services,” a report that explores how the aftermarket space is growing, what end users expect and need most from their aftermarket partners, what new technologies are emerging, and what actionable recommendations OEMs and their suppliers can consider to improve their aftermarket services. The report’s findings are based on the opinions gathered from 132 industry participants of end users (61% CPGs and CMs/CPs) and OEMs (39%).
The research team found that 81% of OEMs saw volume growth in their aftermarket parts business in the past three years. During the same period, 71% of OEMS reported volume growth in their aftermarket service business. These increases set the stage for what OEMS believe will be even greater developments.
Over the next three years, a staggering 96% of OEMs predict volume growth in their aftermarket parts business, and 94% foresee volume growth in their aftermarket service business.
“From a revenue standpoint, we could point to inflation for the increases, but also, our business continues to grow. We're continually putting new machines out, and faster than we're seeing retirements, leading to a net increase. For services, it’s the same story. We've seen 5%-7% increases in machine builds each year,” said a director of aftermarket services at an OEM.
OEMs’ predictions align closely with end users’ operational needs. With tight budgets, economic uncertainty, limited labor, and ongoing supply issues, end users continue to strive to maintain and improve equipment already in use through aftermarket projects.
SOURCE: PMMI Business Intelligence: 2025 Aftermarket Parts & Services
For more insights from PMMI’s Business Intelligence team, find reports, including “2024 Data Acquisition, Sharing and Utilization” and “2025 Beverage Industry Packaging Trends” at pmmi.org/business-intelligence.
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