Christopher Smith, Assistant Editor for PMMI Media Group: Greetings, I’m Christopher Smith, assistant editor for PMG and contributor to OEM Magazine. OEMs are optimistic about their prospects in aftermarket parts and services, a sentiment well-founded given the success of aftermarket business segments within the last three years.
That’s according to PMMI Business Intelligence’s “Aftermarket Parts & Services,” a report that explores how the aftermarket space is growing, what end users expect and need most from their aftermarket partners, what new technologies are emerging, and what actionable recommendations OEMs and their suppliers can consider to improve their aftermarket services.
The research team found that 81% of OEMs saw volume growth in their aftermarket parts business in the past three years. During the same period, 71% of OEMs reported volume growth in their aftermarket service business. These increases set the stage for what OEMs believe will be even greater developments.
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