While aftermarket business is expected to grow for OEMs in the next few years, they still face hurdles, headlined by scarce technical expertise, equipment servicing, and end-user expectations.
That’s according to PMMI Business Intelligence’s “Aftermarket Parts & Services” report, which explores growth in the aftermarket space, end user expectations, emerging technologies, and actionable recommendations for OEMs and their suppliers to improve services. The report’s findings are based on the opinions gathered from 132 industry participants of end users (61% CPGs and CMs/CPs) and OEMs (39%).
When asked what OEMs are most challenged with, 61% of respondents indicated a lack of technicians as the first major problem. Next, 45% said meeting end user expectations for delivery and lead times was an issue, while 37% noted servicing legacy equipment as an obstacle. Finally, 27% said meeting expectations on obsolescence was a notable problem.
“We have a global presence, and we are struggling in a lot of areas as far as delivering on our service agreements. Customers have proven that even though their service providers are struggling, they still want and expect companies to fill the void in internal maintenance teams,” said an aftermarket manager at an OEM regarding filling the void for technical expertise.
Of course, maintaining the workforce continues to be top of mind for companies.
“Recruitment will continue to be our biggest challenge,” said another OEM aftermarket manager.
As aftermarket business grows for OEMs, their challenges will not go away. Yet, with the right planning, these problems can be improved.
SOURCE: PMMI Business Intelligence: 2025 Aftermarket Parts & Services
For more insights from PMMI’s Business Intelligence team, find reports, including “2025 Performance Optimization: Insights for Packaging Line Readiness” and “2025 Beverage Industry Packaging Trends” at pmmi.org/business-intelligence.
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