Four Biggest Challenges OEMs Face in Aftermarket Business

Original equipment manufacturers provide input on four of the biggest challenges their companies face in 2025, which include equipment, expectations, and personnel.

OEMs note four challenges standing in their way as aftermarket business grows.
OEMs note four challenges standing in their way as aftermarket business grows.
PMMI Business Intelligence: 2025 Aftermarket Parts & Services

While aftermarket business is expected to grow for OEMs in the next few years, they still face hurdles, headlined by scarce technical expertise, equipment servicing, and end-user expectations.

That’s according to PMMI Business Intelligence’s “Aftermarket Parts & Services” report, which explores growth in the aftermarket space, end user expectations, emerging technologies, and actionable recommendations for OEMs and their suppliers to improve services. The report’s findings are based on the opinions gathered from 132 industry participants of end users (61% CPGs and CMs/CPs) and OEMs (39%).

When asked what OEMs are most challenged with, 61% of respondents indicated a lack of technicians as the first major problem. Next, 45% said meeting end user expectations for delivery and lead times was an issue, while 37% noted servicing legacy equipment as an obstacle. Finally, 27% said meeting expectations on obsolescence was a notable problem.

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