End-users have their aftermarket expectations for OEMs laid out, but the question remains: how can suppliers implement changes that improve their parts and services offerings?
Four takeaways stand out, according to PMMI Business Intelligence’s “Aftermarket Parts & Services” report. The report explores growth in the aftermarket space, end user expectations, emerging technologies, and the topic at hand, actionable recommendations for OEMs and their suppliers to improve services. Research findings are based on the opinions gathered from 132 industry participants of end users (61% CPGs and CMs/CPs) and OEMs (39%).
1. Optimize inventory management and parts availability
Since 75% of end users indicated in-stock availability of standard parts as the most important OEM capability, leveraging data-driven inventory models and demand forecasting analytics can help maintain optimal stock levels and reduce unexpected disruptions. Moreover, expanding supplier coordination and alternative sourcing strategies can improve responsiveness to counteract 75% of end-users prioritizing quick lead times for critical parts.
2. Improve lead times and delivery processes
Two methods of improving lead times and delivery processes are (1) audit aftermarket operations, and (2) perform proactive obsolescence planning. These insights arise from 29% of end-users ranking lead times as their number one concern for the year ahead, coupled with 45% of OEMs concerned with meeting delivery and lead time expectations. Moreover, proactive planning helps quell 27% of OEMs reporting challenges with obsolescence.
3. Strengthen technical support and workforce capabilities
OEMs can expand technician training programs and establish dedicated aftermarket support teams to balance end users’ concerns with operator training services and remedy 16% of suppliers indicating a lack of dedicated aftermarket personnel or department.
4. Leverage digital tools for service optimization
Lastly, by expanding remote diagnostics and predictive solutions, OEMs can help improve uptime and reduce costs. 80% of end users report that 75% or more of their aftermarket maintenance and services are performed onsite. To better optimize service, collaborate with end users to identify secure remote access solutions that maintain data integrity while enabling operational visibility.
SOURCE: PMMI Business Intelligence: 2025 Aftermarket Parts & Services
For more insights from PMMI’s Business Intelligence team, find reports, including “2025 Performance Optimization: Insights for Packaging Line Readiness” and “2025 Beverage Industry Packaging Trends” at pmmi.org/business-intelligence.
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