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Industrility, a platform for aftersales transformation, has announced new innovations to help machine and equipment manufacturers unlock revenue opportunities and strengthen customer loyalty, underscoring its role as a strategic partner for industrial innovators worldwide.
Industrility partners with Original Equipment Manufacturers to transform aftermarket services from a traditional cost center into a primary driver of profitable growth and customer value. Leveraging IoT connectivity, real-time asset data, and AI-driven insights, Industrility’s platform digitizes the installed base, streamlines service and parts management, and enables proactive support across the entire product lifecycle.
With Industrility, manufacturers gain a single source of truth for all assets and service records, complete with self-service customer portals, dynamic QR code tracking, white-labeled environments, and automated workflows. These solutions not only predict and prevent downtime but also deliver measurable business impact, including up to 30% growth in aftermarket revenue, 12% increases in customer loyalty, and over 70% improvements in service efficiency.
“Our mission is to equip industrial manufacturers for leadership in the digital era by aligning business growth with our core values,” said Achint Varia, CRO, Industrility. “We empower teams to monetize IIoT data, deliver faster support, and modernize revenue models, ensuring OEMs can thrive with service-centric business strategies. Critically, by maximizing machine lifetime and enabling precise maintenance, we are driving greater sustainability and operational safety across the entire industrial ecosystem. Furthermore, we are transforming the service experience, eliminating mundane tasks to create a better, more engaging workplace for the new-age technician.”
Integrated E-commerce Bundle for B2B Manufacturers
Industrility’s e-commerce solution, built in partnership with Shopify, offers a unified experience for B2B manufacturers. This bundle eliminates the need for fragmented systems by seamlessly embedding Shopify’s full capabilities directly into the Industrility platform.
Key Capabilities:
Unified Platform: Access to Shopify’s complete feature set, including collections, pricing, payments, and fulfillment, without leaving Industrility.
One Place for All Aftermarket Sales: Manage hyper-personalized e-commerce for existing clients and broader e-commerce for new buyers in one system.
Hyper-Personalized Transactions: Customers can search for parts using asset serial numbers, ensuring accurate and efficient ordering, which is essential for driving higher uptime and reducing maintenance waste.
Generic E-commerce: Supports bulk part sales and traditional online storefronts, ideal for serving new customers or broader market demand.
This approach blends the precision of Industrility’s B2B tools with Shopify’s proven e-commerce infrastructure, helping OEMs move faster without reinventing the wheel.
Setting a New Standard for Industrial Growth
By combining aftermarket digitization with e-commerce innovation, Industrility is redefining how industrial manufacturers approach customer value creation. The company’s consulting, cloud engineering, and platform solutions make outcome-based business models a reality, paving the way for recurring revenue, stronger customer relationships, and operational agility. This transformation delivers more than just profit; it creates a foundation for sustainable growth, uncompromising safety, and a more highly skilled, productive workforce.
